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Tour & Operations Assistant

Emerald VIP Services
Approach Road, Clare

We are growing our team to meet the demands of our expanding business and are seeking a Tour & Operations Assistant to join our team based in Shannon, County Clare. The position will be full time. A qualified candidate should have at least two years’ experience working in the travel sector. The position will report to the Business Development Manager, assisting with preparing travel itineraries for Ireland, UK and other locations as requested. Additional duties include updating booking systems and invoicing.

Responsibilities & Tasks include (but are not limited to):

  • Dealing with enquiries and sending quotations in a timely fashion
  • Invoicing and follow up of payment
  • Processing reservations through the company’s booking systems
  • Relationship building with existing clients
  • Provide assistance to other team members in business development and operations of leisure bookings
  • Any agreed sales and marketing activities, in Ireland or overseas. Either desk-based or with direct client interaction.

Skills required:

  • A minimum of 2 years in the Travel / Hospitality sector is essential
  • Good organisational skills
  • An enthusiasm for sales and achieving targets
  • A strong customer focus is required
  • Strong communication & interpersonal skills
  • Ability to work within a team
  • An ability to manage many tasks at the same time whilst meeting strict deadlines
  • Knowledge of the tourism product in Ireland would be a distinct advantage
  • Knowledge of Sage type accountancy systems would be ideal but not essential
  • Fluent in verbal and written English

The Role:

  • Full time position
  • Based at Shannon
  • Some travel may be involved
  • Salary negotiable subject to experience
  • Company pension plan

Emerald VIP Services is a specialist concierge, aviation and executive transportation service provider. We are here to deliver a travel experience to ensure that our clients’ journey is not only unique but also memorable. We arrange everything from guided luxury tours, bespoke family-oriented experiences, private luxury accommodation rentals, executive transportation, VIP coach hire, Airport VIP meet and greet services, helicopter transfers, aircraft charter and luxury yacht cruises. Emerald VIP has its origins and headquarters in Ireland from where we have expanded globally. We provide services throughout Europe, Africa and Asia Pacific.