Cache of job #14180730

Job Title

Customer Service Advisor - Virgin Media






Customer Service Representative - Virgin Media. About the Role: Cpl are recruiting for Customer Service Representatives to work in Virgin Media. Due to continued growth across the business we are looking to fill a number of positions. In this role, you’ll help to provide excellent service to Virgin Media customers. You’ll communicate with customers and help resolve their queries in a professional and friendly manner. You will receive in-depth training, to help you get familiar on what’s needed to offer first line, and first-class support to our customers.  The working hours for this role are full time, 37.5 hours per week.  Pension, healthcare and other great benefits are available after an initial 3 month training period.   Specific Duties & Tasks:    •        Support customers by providing a great customer experience aligned to Virgin Media values.  •        Engage with customers, be relentless in resolving their issue, minimising customer disruption.  •        Provide proactive updates to customers where required, ensuring a great experience.  •        Support business growth by upselling/cross selling as the opportunity arises.  •        Work with your team to highlight any issues causing our customers un-necessary challenges.  •        Take ownership of the customers journey, to provide a seamless customer experience. •        Contribute to your team and department performance through meeting your agreed weekly targets.   The Person:  •     Experience in a Contact Centre environment is desirable but not essential. We’ll help you with training and support, to get you settled. •        Comfortable talking to customers over the phone to resolve their queries. •        You’ll enjoy it here if you’re hardworking with a can-do attitude. •        A self-starter, interested in their own development, and how we can help you get there. •        First-class problem-solving skills, attention to detail with high work standards. •        Ability to work independently but also engage with your team to make things better. •        Good typing and computer skills will be an advantage, but not essential. •        Enjoys working in a fast-paced environment, with lots of diverse challenges and opportunities. •        Ability to collaborate with your team through weekly meetings both onsite in the office and through teams.    Requirements:    •        Hybrid working model, currently one week remote and one week in the Limerick office. •        To support working from home, you’ll need a minimum of 5MB Broadband.  •        Training and coaching will be full time in the Limerick office. •        You’ll need to be able to travel to and work from the Limerick Office in line with business needs.   For more information please contact Suzanne Murphy via or 061 208 126.

Date Added

249 days ago