Customer Service Advisor - Virgin Media
Customer Service Representative - Virgin Media. About the Role: Cpl are recruiting for Customer Service Representatives to work in Virgin Media. Due to continued growth across the business we are looking to fill a number of positions. In this role, you’ll help to provide excellent service to Virgin Media customers. You’ll communicate with customers and help resolve their queries in a professional and friendly manner. You will receive in-depth training, to help you get familiar on what’s needed to offer first line, and first-class support to our customers. The working hours for this role are full time, 37.5 hours per week. Pension, healthcare and other great benefits are available after an initial 3 month training period. Specific Duties & Tasks: • Support customers by providing a great customer experience aligned to Virgin Media values. • Engage with customers, be relentless in resolving their issue, minimising customer disruption. • Provide proactive updates to customers where required, ensuring a great experience. • Support business growth by upselling/cross selling as the opportunity arises. • Work with your team to highlight any issues causing our customers un-necessary challenges. • Take ownership of the customers journey, to provide a seamless customer experience. • Contribute to your team and department performance through meeting your agreed weekly targets. The Person: • Experience in a Contact Centre environment is desirable but not essential. We’ll help you with training and support, to get you settled. • Comfortable talking to customers over the phone to resolve their queries. • You’ll enjoy it here if you’re hardworking with a can-do attitude. • A self-starter, interested in their own development, and how we can help you get there. • First-class problem-solving skills, attention to detail with high work standards. • Ability to work independently but also engage with your team to make things better. • Good typing and computer skills will be an advantage, but not essential. • Enjoys working in a fast-paced environment, with lots of diverse challenges and opportunities. • Ability to collaborate with your team through weekly meetings both onsite in the office and through teams. Requirements: • Hybrid working model, currently one week remote and one week in the Limerick office. • To support working from home, you’ll need a minimum of 5MB Broadband. • Training and coaching will be full time in the Limerick office. • You’ll need to be able to travel to and work from the Limerick Office in line with business needs. For more information please contact Suzanne Murphy via firstname.lastname@example.org or 061 208 126.
11 days ago