Telesales Representative - Virgin Media
Telesales Representative - Virgin Media. About the Role: In this role, you’ll help us provide Virgin Media customers with excellent service. You’ll communicate with customers in a professional and friendly manner. You will be provided with in-dept training, to help you get familiar on what’s needed to offer first line, and first-class sales experience to Virgin Media customers. Specific Duties & Tasks: · Responsible for ensuring KPI goals are met and/or exceeded on a daily, weekly, monthly, quarterly, and yearly basis. · Identifying appropriate products and services to meet the full range of customer needs. · Strive towards first time resolution and take ownership of all customer requests. · Be pro-active with customer requests in terms of follow up and escalation. · Multitask and adapt to a fast-paced environment. · Attend on-going training sessions to increase product knowledge and save and sales skills. · Demonstrate creativity and initiative to increase performance on your team. · Demonstrate sales acumen and deliver against sales targets. The Person: • Experience in a Contact Centre environment is desirable but not essential. We’ll help you with training and support, to get you settled. • Comfortable talking to customers over the phone. • You’ll enjoy it here if you’re hardworking with a can-do attitude. • A self-starter, interested in their own development, and how we can help you get there. • Attention to detail with high work standards. • Ability to work independently but also engage with your team to make things better. • Good typing and computer skills will be an advantage, but not essential. • Enjoys working in a fast-paced environment, with lots of diverse challenges and opportunities. · Ability to collaborate with your team through weekly meetings both onsite in the office and through teams. Requirements: • Hybrid working model, currently one week remote and one week in the Limerick office. • To support working from home, you’ll need a minimum of 5MB Broadband. • Training and coaching will be full time in the Limerick office. • You’ll need to be able to travel to and work from the Limerick Office in line with business needs. • The working hours for this role are 37.5 hours per week. For more information or to apply please reach out to Suzanne Murphy - firstname.lastname@example.org or 061 208 126.
93 days ago