Resource Planning Manager

COLLINS MCNICHOLAS RECRUITMENT

LIMERICK

Resource Planning Manager: Analytical position within a financial company in Limerick. If you are interested in analytics and have experience with resource planning experience, this 10-month contract may be an excellent opportunity for you to further develop your skills. Job Responsibilities: Manage reporting, forecasting, monitoring and scheduling of operational activities. Ensuring resources are meeting business objectives. Track trending metrics and back-end support to ensure that workload planning are completed effectively in line with requirements. Complete forecasting optimally. Ensure real-time management function is meeting service level goals. Provide analytics on trends. Review monthly, quarterly and yearly contact centre performance reports. Requirements: Contact Centre or financial services experience. Workflow & Realtime Management experience. Degree in economics, business, or related field. 3-5 years experience in a resource planning role. Workforce management software experience. Multichannel environment experience. Excellent analytical skills. Experience with Avaya, CMS, CRM or similar systems. Proficiency with Excel. For more information or a confidential discussion, contact claire.normoyle@collinsmcnicholas.ie 061-512270. For more information on our Recruitment and HR Services, and to see a full list of our available jobs across Ireland, please visit our website at www.collinsmcnicholas.ie. Follow us on LinkedIn and connect with our consultants to discuss all the latest jobs!.

1668 days ago