Cache of job #14018844

Job Title

Client Services _sme

Employer

CPL

Location

Limerick

Description

· ensuring thatcustomers get maximum value from products. · coordinating, facilitating and performing professional services, including: · customer process mapping and implementation in the software platform. · software deployments and upgrades. · pre and post-sale support to global sales team and potential customers. · customer and partner training on use and configuration of the system. · development and maintenance of training materials including customer specific and generic work instructions. · acting as the primary contact for customer support and builds professional working relationships with each client. acting as subject matter expert regardingproducts and other relevant areas of expertise such as customer processes, software deployments, presales solution specialist, technical specialist. · ensuring thatagreed customer service level agreements are met. · working closely with product owners and product development personnel to assist delivery of any product enhancements and new feature requests. · proactively identifying areas of business process improvement designed to enhance the product and its delivery capability, leading to enhanced overall customer satisfaction. · owning support issues and incidents until resolution and act as primary support liaison between company and customer. · supporting global sales team. qualifications & skills. · degree in relevant discipline, (engineering or science. · relevant experience in the life sciences industry. an understanding of project management and processes such as validation (including computer system validation), manufacturing and quality management. · excellent communication and presentation skills, both verbal and written. · strong organisational, time management and problem solving skills. · must have a positive nature, can-do attitude and be a team player. · customer orientated and capable of acting on own initiative. additional roles. travel to client sites in the us and eu will be required from time to time. this job originally appeared on recruitireland.com.

Date Added

1800 days ago

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