Italian Cs Team Lead

Collins Mcnicholas Recruitment

Limerick

Italian Customer Service Team Lead. This is an excellent opportunity to build on your customer service skills and lead a team in the Limerick area. The Role: You will be responsible for your team performance and managing your team. You will hold daily meetings for your team. You will be involved in Recruitment and Interviewing for new hires within your team. You will be responsible for any complaint or query escalations. You will maintain a database of calls accurately and update your supervisor as required. You will be required to produce various reports as requested. You will be responsible for completing all administrative duties and to help with various projects as required. You will be developing procedures with a focus on constant improvement. You may be asked to mentor new employees. You will be required to communicate with all Italian speaking customers. You will accept accountability for any queries or issues you have dealt with. Requirements: Fluent in Italian and English. 1-2 years customer service experience. Relevant qualification. Excellent leadership and people management experience. You will be an energetic and enthusiastic individual. You will have excellent customer service skills. You will have excellent communication skills. You will be analytical and problem solving. You will be adept in project management and able to meet deadlines. For more information or to apply for this role, please contact Claire Normoyle on 061-512270. For more information on our Recruitment and HR Services, and to see a full list of our available jobs across Ireland, please visit our website at www.collinsmcnicholas.ie.For more information on Collins McNicholas, contact one of our six branches across Ireland in Dublin, Cork, Galway, Sligo, Athlone, Limerick. This job originally appeared on RecruitIreland.com.

1991 days ago