Client Services Consultant

Matrix Recruitment

Limerick

You will work as a Client Services Consultant for our client, an investment bank company in Limerick. This is a 5 month contract role. This role is to provide client services to Tier 2, 3 & 4 clients reporting into the Client Services Manager within Transfer Agency. You will be responsible for a number of clients for Transfer Agency (TA) related matters and it's vital that you can work independently to service these clients directly, professionally, efficiently and within SLAs whilst working closing with other team members including TA Support and other departments. Review/sign off the Administration Reports. Attend service calls. Attend client meetings with the appropriate operational representatives. Prepare presentations for operational or due diligence meetings. Manage client issues ensuring appropriate resolution, including regular liaison with Global Relationship Managers and other Operational Managers to provide a seamless service. Ensure that partner and client interactions are dealt with in a prompt professional manner at all times. Respond to incoming enquiries (via phone, email, workflow, etc.) accurately, completely and in a timely manner. What are we looking for? Experience of TA operations would be really ideal but someone with TA exposure with an understanding of TA and how teams work will be considered. Previous experience with people management and change management skills desirable. Track record of building and maintaining strong client relationships. Transfer Agency Industry and regulatory knowledge strongly preferred. Good keyboard skills and ability to learn systems used within the business required. Ability to work under pressure meeting challenging deadlines. Planning and organisation skills. Ability to review and resolve complex issues in a timely manner. Ability to work under pressure meeting challenging deadlines. Matrix Recruitment are acting as the Employment Agency and Pay Master for this position. Apply for this job now or get in touch with Gillian on 051 353825. By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and consent. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. In the interest of protecting your data and informing you of your rights we will notify you should we retain your information by issuing an acknowledgement email and a request for consent where not already expressly given. We Value Your Trust. This job originally appeared on RecruitIreland.com.

2010 days ago