L1 Tech Support With Languages

FRS Recruitment

Limerick

Our client is looking for a Technical Customer Service Executive who has fluent English along with either Spanish, French, Italian or German. The successful candidate will competently resolve technical support issues in a European inbound customer service environment and enhance customers' experience by always exceeding their expectations. It is a great opportunity for someone with multiple languages and an interest in IT to take the fisrt step onto the career ladder! Main Responsibilities: Provide post-sales telephone and email support to the clients, customers and partners. Responsible for answering incoming telephone calls and emails and prioritizing customers support needs. Provide 1st level support on the clients' software and hardware. Resolve technical support issues and provide customers with a solution, via troubleshooting techniques. Escalate technical issues as required. Complete documentation and follow up on all commitments and customer details. Adhere to the technical support policies and processes. Test customers' hardware in house and keep up to date with known technical issues. Skills/Experience/Qualifications : Fluency required in French, German, Italian or Spanish along with English with excellent written skills in these languages. Previous customer service experience required. Third level qualification in technical or IT related discipline desirable but not essential. Previous Technical Support or IT environment experience desirable, preferably in software and hardware environments. Working knowledge of major operating systems (Microsoft) essential. Working knowledge of MS Office applications essential. Demonstrate flexibility and an ability to learn quickly. Good problem solving abilities and aptitude to understand and explain technical information. Ability to work towards individual and team targets. Excellent interpersonal, communications and time management skills. Ability to work on own initiative but also as part of a team. Ability to develop and maintain customer rapport. Good verbal and written communication skills are required. This is a permanent full time position in Limerick city. This job originally appeared on RecruitIreland.com.

2052 days ago