Senior Client Service Representative

Matrix Recruitment

Limerick

What you need to know. You will work as a Senior Client Service Representative for our client, an Investment Bank company in Limerick. This is a11 month contract role. Your new job. Key duties & responsibilities: To act as the primary point of contact for all custody related queries from the Client/Investment Manager. Responsible for maintaining and enhancing service provided to the Client/Investment Manager. Ownership, management and resolution of all Client/Investment Manager queries. Awareness of transition activity linked to the Client/Investment Manager. Identifies and manages resolution of service delivery root causes. Initiates frequent, proactive communication with the Client/Investment Manager to verify perceived levels of satisfaction and demonstrate proactive service. Participates in Service Reviews as required. Build and maintain strong relationships with all internal partners. Maintain and monitor all client data and standing instructions. Monitoring and resolution of cash and stock exceptions. Ensure day to day funding requirements are in line with client standing instructions. Acts as an authorisation point within the team for foreign exchange and cash payment transactions. Skills required: Experience within financial services and knowledge of the funds environment. Call centre experience would be a distinct advantage. Global Custody operational knowledge is an advantage. Experience dealing with high volumes of queries. Ability to work under pressure to achieve the multiple daily deadlines for client deliverables, with a mature approach. Ability to work within a team and support junior team members. Ability to plan and prioritise their day to day workload to meet client deadlines. Strong written and oral communication skills essential to the role. Ability to review and resolve complex issues. Demonstrates an excellent understanding of risk associated with the role. Matrix Recruitment are acting as the Employment Agency and Pay Master for this position. Apply for this job now or get in touch with Sarah O’Donnell on 051353825. By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and consent. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. In the interest of protecting your data and informing you of your rights we will notify you should we retain your information by issuing an acknowledgement email and a request for consent where not already expressly given. We Value Your Trust. This job originally appeared on RecruitIreland.com.

2053 days ago