Tech Support With Italian

FRS Recruitment

Limerick - Dock Rd, Limerick

The successful candidate will resolve technical support issues in a customer service environment and enhance customers' experience by always exceeding their expectations. Main Responsibilities: Provide post-sales telephone and email support to the clients, customers and partners. Responsible for answering incoming telephone calls and emails and prioritizing customers support needs. Provide 1st and 2nd level support on the clients' software and hardware. Resolve technical support issues and provide customers with a solution, via troubleshooting techniques. Skills/Experience/Qualifications : Fluency required in Italian and English with excellent written skills in each of these languages. Another language is a distinct advantage. Previous Technical Support or IT environment experience desirable. Demonstrate flexibility and an ability to learn quickly. Good problem solving abilities and aptitude to understand and explain technical information. Ability to work towards individual and team targets. Excellent interpersonal, communications and time management skills. Ability to work on own initiative but also as part of a team. Ability to develop and maintain customer rapport. Good verbal and written communication skills are required. This job originally appeared on RecruitIreland.com.

2053 days ago