Cache of job #13916313

Job Title

Customer Relations Support(Japanese)

Employer

Pe Global

Location

Limerick

Description

Responsibilities: Investigates and documents customer complaints and inquiries. Coordinates regular meetings with Japan Market Authorisation Holder (MAH) facilitating the translation of discussions from Japanese to English and English to Japanese as required. Provides Japanese/English translations of technical documents including customer complaints, inquiries, regulatory documents, meeting minutes and training documents. Corresponds with Japan MAH by following up on complaint details and provides updates regarding the results of inquiries, analysis of products and explanation of manufacturing and quality processes. Reviews complaint files for accuracy and completeness. Contributes customer relations expertise to quality programs and projects. Participates in investigations, audits, cross-functional teams, and other related duties as assigned by management. Manages and facilitates customer relations projects associated with driving customer relations value in the organization. Analyses training needs, develops and administers training plans and procedures, develops training materials and conducts or manages courses to ensure appropriate level of training for personnel related to customer complaints, Japanese culture, customer expectations and good manufacturing practices. Facilitates the communication of critical quality data by compiling, analyzing and tracking complaint trends. Demonstrate strong leadership and a clear identifiable work ethos within the team. Develop and maintain a Credo & Behavioral Standards based culture within the group. Ensure effective closure on Quality System documents (e.g. Complaints, Audit Actions, NCR’s, CAPA’s, etc.). Develops site knowledge on manufacturing process knowledge, and monitors inputs and outputs to the processes, and implements and drives corrective actions. This position requires a very high degree of organization skills, ability to multi-task, technical competence and communicative ability. Education and Experience: Degree level qualification in languages, business, science or engineering. 2-years of customer support experience. Ability to read, write and speak fluent Japanese. Ability to translate technical Japanese/English documents. Japanese culture experience. Ability to work on own initiative. Flexible work ethic. Acute attention to detail. Excellent communication skills. Excellent IT skills e.g. experience in excel reports. Problem solving capabilities. Must be able to maintain a high degree of accuracy and analytical thinking. Interested candidates should submit an updated CV. Please click the link below to apply, call Sean on 0214297900 or alternatively send an up to date CVsean.molloy@peglobal.net. This job originally appeared on RecruitIreland.com.

Date Added

2089 days ago

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