Noc Lead

FRS Recruitment

Limerick

The NOC Lead will support the NOC Manager with the supervision and training of Level 1 NOC Engineers. Key Responsibilities. Provide 2nd line technical support for the Network Operations team including mentoring 1st line support engineers. Ensure that the NOC are reacting to and resolving national network and service faults & events within SLA times. Coordinate the response activities for major incidents across the fibre and wireless network platforms. Ensure customers are fully furnished with the status of incidents as per SLAs. Provide timely completion of root cause investigations after fault scenarios. Supports the NOC manager in mentoring and identifying opportunities to develop and up-skill NOC Engineers. Change management approval and scheduling. Vendor/partner interaction and escalation handling. Manage, develop and improve Problem Management processes. Facilities management - oversee the ongoing maintenance of facilities across the country. Participation in company emergency call-out rota. Fluent in written and spoken English. Eligibility to work in Ireland. Key Required Competencies. Five year's experience in Network Operations Centre at Telecom operation. Ability to demonstrate leadership skills in operational environment under pressure. In depth knowledge of DWDM/Ethernet/IP/MPLS/Wireless, preferably specialised in one with a good grounding in the others. Excellent communication skills with ability to build strong relationships with peer engineers internally and externally in customer and vendor organisations. Good understanding of Co-location Build (Power, Aircon, batteries, BMS. Good understanding of transmission and routing & switching network principles, including service and network build experience in those platforms. Excellent time management and organisational skills and exceptional attention to detail with an ability to multitask. High levels of flexibility, willingness to learn and develop and awareness of future trends in the telecommunications industry. Additional Competencies which would be highly advantageous (in order of priority. Familiarity with one (or more) of the following vendor platforms - Nokia (formerly Alcatel-Lucent), Juniper, Ceragon, Ciena, or Coriant (formerly Tellabs. Experience testing or validating Carrier Network design and roll-out. Cisco/Juniper/Nokia - IP/Ethernet certification. Track record of successful technical project execution. Familiarity with ITIL framework. This job originally appeared on RecruitIreland.com.

2165 days ago