Retail Hub Manager
Sigmar Recruitment
Limerick
Key Duties & Responsibilities: Develop & implement a Local Marketing Plan to build the franchise & local embeddedness. Provide active and dynamic leadership to the hub team, developing a high performance environment and culture, ensuring consistently high levels of capability and engagement. Ensure that key product weekly reviews take place to include relevant colleagues. Implement the company Great Sales Week & all associated components to an effective standard. Develop & deliver a focused Customer Experience Plan with your team, ensuring the correct behaviours are displayed and all customer metrics are delivered to the standards required – Right First Time, Mystery Shopping, Pulse, Task Management, Complaint Management. Ensure that Coaching Model is robust & fully operational in hub. Deliver a dynamic, highly productive Workplace Banking Plan in collaboration with colleagues. Deliver specific sales targets & KPI’s as agreed with Area Manager; Deliver customer acquisition and cross-sales targets. Ensure comprehensive Mortgage Sales Plan is in place to deliver mortgage completions and Insurance/Protection penetration rates at 60% Ensure Hub Governance, Controls & Hub Operating procedures are robust and implemented consistently and hit the agreed benchmarks; Building strong relationships with key business & social leaders through proactive networking and relationship management. Knowledge, Education & Experience: QFA qualified and committed to further continuous development. Relevant third level qualification or professional equivalent. Proven Customer Experience skills required. The successful candidate will typically have 7-10 years’ experience within a similar environment. Proven Sales management skills are a prerequisite for this role including coaching the team and colleagues. Essential Skills & Abilities: A natural networker who is externally focused with a proven track record of developing productive business relationships across the broader marketplace. Understands the Digital arena and how businesses leverage this. Proven track record in leading & developing high performance teams, consistently delivering ambitious business targets. Strong communication skills with an ability to deal with all levels in a confident and professional manner. Proven ability to develop, coach and manage individual and team performance across a balanced scorecard. Highly productive individual who can identify and focus on the right things. Results focused with the ability to create a dynamic, high performance environment and culture. Developing and implementing integrated sales performance standards and reporting systems. End-to-end process improvement. This job originally appeared on RecruitIreland.com.
2165 days ago