Collins Mcnicholas Recruitment
Customer Service Representative - Immedi
The Responsibilities of this position are: Develop and maintain strong working relationships with stakeholders by scheduling and participating in regular meetings with active close out of actions assigned. Monitoring and report on trends with a view to identifying corrective actions to proactively eliminate recurring issues which are giving rise to repetitive queries and / or concern for customers. Using case management and telephony technology, capture, investigate and respond to all queries received by email, letter or telephone within agreed timescales. Ensure efficient and effective follow up action is completed and where required collaborate with other areas to close out the case or escalate to achieve closure. Record Maintenance. Data entry and administrative responsibilities. Ensure robust document management and maintenance in accordance with the quality management system. Requirements: Previous experience in a similar position. Excellent communication skills. Ability to work well with internal and external stakeholders. Stong team player. Good IT skills. This job originally appeared on RecruitIreland.com.
93 days ago