IT Field Service Engineer
Field Service Engineer role based in the Munster Area. Responsibilities: Support Printing Systems equipment and customers operating their business. Install, maintain, and ensure a high standard of repair for company hardware products and systems at customer sites. Uses diagnostic tools, service aids, and product schematics to troubleshoot and resolve equipment and system failures. Uses the escalation process to inform Field Service Manager of unresolved issues, as well as, suggestions to improve equipment performance. Manages parts inventory to comply with established operating standards. Establishes and maintains face-to-face customer relations. Qualifications and Skills: 2-5 Years’ experience in Business Machine repair & maintenance. Knowledge of Ricoh products preferable but not essential. Excellent problem solving and trouble-shooting skills. Excellent communication skills with fluent spoken and written English. Ability to take ownership of issues and follow through to resolution. Must be team player with strong customer service focus and client facing skills. Full clean Driving Licence is essential. Benefits: Employment includes competitive salary, company car, tools, laptop & phone. Pension & Health Benefits (*applicable upon successful probation period. This job originally appeared on RecruitIreland.com.
184 days ago