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View Cache (Job ID 13847971)
Employer Unijobs
Job Title Computer Operator

Unijobs DAC is currently recruiting for the position of Computer Operator. The position is a full time and is anticipated to be 3 months in duration.

Job Description

The IT Services team (ITS) is the focal point in the Information Technology Division ITD for first and second level ICT support to the organisation. The ITS team ensures that customer requests are responded to, dealt with and acted on in a timely and professional manner to deliver the highest level of support as required by our customers. The post is important in helping ITS to deliver many of the day-to-day duties with staff at this level fulfilling important duties such as Service Desk, Workstation support including hardware and software troubleshooting, Installations and general IT support.

Key Responsibilities

  1. Provides support and advice to the IT Division's customers on Systems, Hardware, Software and Services that are available to them.
  2. Install, commission and upgrade various IT hardware and software components
  3. Troubleshoot and solve IT faults
  4. Participate in customer oriented service projects
  5. Assist customers in making more effective use of their IT systems, products and services.
  6. Ensures that requests for assistance are properly logged and assigned according to agreed standards and procedures.
  7. Provides information on updates, known errors, changes in availability, new facilities etc.
  8. Provides instruction to customers in their usage of systems, products and services.
  9. Maintains accurate log entries of requests along with resolution details and follow-up information.
  10. Escalates any unresolved calls as appropriate and responds to escalated calls.
  11. Provides Account Maintenance.
  12. Keeps abreast of new ICT changes, developments and technologies appropriate to the role.
  13. Other tasks that may from time-to-time be assigned by the Director, ITD or his nominee.

  • Demonstrated knowledge of relevant ICT technologies Essential
  • Hardware (IBM compatible PCs, Macs), Essential
  • Operating Systems (Windows, Mac OS), Essential
  • Mobile (tablets, smartphones, handhelds) Essential
  • TCP/IP networking systems. Desirable
Functional/Work-based Skills

  • Extensive demonstrable knowledge of M/S Windows (7,10), M/S Office (2010, 2011, 2013, 2016) , Mac OS 10 Essential
  • Sound Technical and troubleshooting skills Essential
  • Remote Diagnosis skills Essential
  • Knowledge of Audio Visual systems Desirable
  • Must possess a good Customer focus and a positive, helpful attitude Essential
  • Good communication (written and oral) skills Essential
  • Ability to use initiative and an aptitude for acquiring new skills Essential
  • Must be flexible when it comes to service delivery Essential
  • Must possess a positive attitude with a willingness for change Essential
  • Must enjoy working in a team and possess demonstrable team-working skills Essential
  • Discretionary skills when dealing with confidential and sensitive material Essential

  • Educated to Diploma level minimum. Essential
If you feel that you have the required skills please apply.

Unijobs is an equal opportunities employer

This job originally appeared on
Location Limerick
Date Added 74 days ago
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